Legal
Terms of Use
1. Who we are and what these Terms cover
1.1 These Terms of Use ("Terms") are an agreement between you and XAGlobal, registered in Thailand, of 108/1 Moo. 2, Umphur Chawang, Thambon NaGaCha, Nakorn Sri Thammarat, Thailand, 80150 ("XAG", "we", "us").
1.2 They cover this website, https://xaglobal.stream, and the business apps and developer tools we offer (together, "the Services"). A Service may have short extra notes on its own pricing page. If those notes differ from these Terms, the notes win for that Service.
1.3 By creating an account or using a Service, you agree to these Terms. If you do not agree, please do not use the Services.
1.4 Our Privacy Policy explains how we handle personal data. Our Refund Policy explains refunds. Both are part of these Terms.
2. What the Services are
2.1 We make business apps and developer tools. Business apps are quiet tools that help small businesses with things like reviews, quotes, certificates, renewals and payments. Developer tools are small services that help teams keep webhooks, tokens, API contracts, costs and AI-agent spending under control. These Terms cover XAG's business apps and developer tools. If XAG offers other services later, XAG will publish terms for them, or update these Terms, before anyone is asked to pay.
2.2 The Services are in private preview. Sign-ups are closed for now, and we invite people to join. We may open or close sign-ups at any time.
2.3 In preview, a product may change, have bugs or be withdrawn. If we withdraw a product you pay for, we will give you at least 30 days' notice and refund the unused part of your current paid period.
2.4 Some Services use an AI provider to draft text. A draft is only a suggestion. You must read and approve it before you use it, and you are responsible for what you send or publish.
2.5 Some Services send emails or text messages to your own contacts on your behalf. Clause 4.2 explains your duties when you use that feature.
3. Accounts and who can use the Services
3.1 The Services are for businesses, and for people who act for a business or in a professional role. They are not for personal, family or household use.
3.2 You must be at least 18 years old and able to enter a binding agreement. If you sign up for a business, you promise that you can bind it to these Terms.
3.3 Give us accurate details and keep them up to date.
3.4 Keep your password and API keys safe. You are responsible for what happens under your account, including what the people you invite do. Tell us quickly at hello@xaglobal.stream if you think your account has been misused.
3.5 We may ask you to confirm your email address and to choose a strong password. We may also check new passwords against a public list of leaked passwords.
3.6 The person who creates a workspace is its owner. Owners and admins can invite people, remove people and manage billing for that workspace.
4. Acceptable use
4.1 Use the Services lawfully and fairly. Do not:
- break the law or anyone's rights;
- send spam, or contact people who have not agreed to hear from you where the law says they must;
- upload viruses, or try to damage, overload or get around the security of the Services;
- try to see another customer's data;
- point a Service at a web address or system that you do not own or have permission to check;
- copy, resell, rent or reverse engineer the Services, except where the law lets you;
- put payment card numbers, passwords, government ID numbers or medical records into the Services, because they are not built to hold them.
4.2 If a Service sends emails or texts to your contacts, you are responsible for having the right to contact them. You must include what the law requires, such as a way to opt out, and follow anti-spam and marketing laws in your country and theirs.
4.3 We apply reasonable limits, for example on how many requests or messages you can send, to keep the Services working for everyone.
4.4 If you break this section, we may suspend or end your access (see section 12).
5. Free trials, subscriptions and prices
5.1 Services are sold as monthly subscriptions. Prices are in US dollars (USD). The price of each Service is shown on its pricing page before you subscribe.
5.2 Some Services have a free trial. The pricing page says how long it lasts and whether a card is needed to start. We do not charge you at the end of a trial unless you have chosen a paid plan yourself. If a trial ends and you have not chosen a plan, you can still sign in and subscribe, but you cannot use the Service's features until you do.
5.3 Some Services also list usage-based charges on their pricing page, for example per check, decision or verdict. We only bill usage-based charges that the pricing page showed you before you subscribed.
5.4 Payments are handled by Stripe. Your card details go to Stripe and not to us. Stripe may ask you to accept its own terms. XAG charges you only for XAG's own services. XAG does not collect money for anyone else and does not pass payments between customers or other users.
5.5 Your subscription renews automatically each month on the same day until you cancel. We charge the payment method you gave us at each renewal.
5.6 If a payment fails, Stripe may try again. If it still fails, we may pause or end your access until the amount is paid.
5.7 Prices do not include taxes such as VAT, GST or sales tax, unless we say so. If tax applies to your purchase, we will show it before you pay when we collect it, and you are responsible for any other tax that applies to you.
5.8 We may change prices. We will tell you at least 30 days before a change takes effect, and the new price applies from your next renewal after that. If you do not accept it, you can cancel before it takes effect.
5.9 Refunds are covered in our Refund Policy.
6. Cancelling
6.1 You can cancel at any time. Sign in, open Billing in the Service and use the option there to manage your payment or cancel. Or email hello@xaglobal.stream and we will cancel for you.
6.2 When you cancel, the Service stays active until the end of the period you have already paid for. After that it stops renewing and we do not charge you again.
6.3 We do not give partial-month refunds when you cancel, apart from the cases in the Refund Policy.
6.4 After your account ends, we handle your data as set out in the Privacy Policy.
7. Your content and data
7.1 "Your Data" means the information you or your team put into a Service or send to it. This includes information about your own customers, staff and contacts.
7.2 Your Data stays yours. We do not claim ownership of it.
7.3 You give us permission to host, copy, process and display Your Data only as needed to run the Services for you, keep them secure, fix problems and meet our legal duties.
7.4 You promise that you have the right to put Your Data into the Services and to have us process it. That includes having any notices or consents that privacy law requires.
7.5 For personal data inside Your Data, you decide why and how it is used, and we process it on your behalf. Our Privacy Policy explains how. If you need a data processing agreement, write to us and we will provide one.
7.6 We use trusted providers, for example for hosting, database, email and payments, to run the Services. Our Privacy Policy lists them.
7.7 Some Services can use an AI provider to draft text. If so, the text you send for drafting goes to that provider only for that purpose. We do not use Your Data to train AI models.
7.8 Keep your own copies of anything important. No online service is perfect, and some Services may not have an export tool yet.
7.9 If you think content in a Service breaks the law or someone's rights, tell us. We may remove or block it.
8. Our intellectual property
8.1 We own the Services, including the software, designs, text, logos and the XAG name. These Terms do not transfer any of that to you.
8.2 While you have an active subscription or trial, we give you a limited, non-exclusive, non-transferable right to use the Services for your own business, under these Terms.
8.3 If you send us ideas or feedback, we may use them without paying you or crediting you.
8.4 The Services may include open-source software. Those parts stay under their own licences.
9. Availability and changes
9.1 We work to keep the Services available, but we do not promise that they will always be available, fast or free of errors. We do not offer an uptime guarantee.
9.2 Things outside our control can cause interruptions. Examples are our hosting, database, email and payment providers, and your own internet connection.
9.3 After a quiet spell, a Service may take a short while to start. Some Services run scheduled jobs, such as reminders and checks, at set times rather than all the time, so a check or reminder may arrive later than you expect.
9.4 Where a Service shows connection lights or a "Diagnose my connection" page, they are there to help you tell whether a problem is on your side or ours. They are guides, not promises.
9.5 We may change, add or remove features, and we may do maintenance. We will try to tell you in advance about changes that matter.
9.6 If a Service was materially unavailable to you, you may be able to get a refund. See the Refund Policy.
10. Disclaimers
10.1 To the extent the law allows, the Services are provided "as is" and "as available". We make no promises beyond those in these Terms, for example that a Service will meet your needs or be free of errors.
10.2 The Services are tools. They give you information, alerts and drafts. They are not legal, financial, tax, insurance, health, security or compliance advice. You are responsible for your decisions and for meeting your own legal duties, such as licences, certificates, privacy rules and marketing rules.
10.3 We do not hold, move or guarantee money for you. Unless a Service clearly says otherwise, payments between you and your customers or partners are handled outside the Service.
10.4 Alerts, checks and verdicts depend on the information you give us and on timing. They can be late, wrong or missed. Do not rely on a Service as your only safeguard for something critical.
10.5 Nothing in these Terms removes rights that the law says cannot be removed.
11. Limits on our liability
11.1 To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profit, revenue, business, savings, goodwill or data, even if we were told it could happen.
11.2 To the extent the law allows, our total liability to you for all claims connected with the Services is limited to the fees you paid us in the 12 months before the claim arose, or USD 100 if you have paid us nothing.
11.3 Nothing in these Terms limits liability that the law does not allow us to limit, such as for fraud, wilful misconduct, gross negligence, or death or personal injury.
12. Ending the agreement
12.1 You can stop using the Services at any time (see section 6).
12.2 We may suspend or end your access if you break these Terms, do not pay, put the Services or other people at risk, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem.
12.3 We may end a Service, or the private preview, with notice (see clause 2.3).
12.4 When your access ends, your right to use the Services stops. We handle your data as set out in the Privacy Policy. Sections 7, 8, 10, 11 and 14 continue after the agreement ends.
13. Changes to these Terms
13.1 We may update these Terms. When we do, we change the "Last updated" date at the top.
13.2 For changes that matter, we will tell you by email or in the Service at least 14 days before they take effect.
13.3 If you keep using the Services after a change takes effect, you accept the new Terms. If you do not accept them, you can cancel before then.
14. Governing law and disputes
14.1 These Terms are governed by the laws of Thailand.
14.2 If you have a problem, please write to us first at hello@xaglobal.stream. We will try to settle it fairly within 30 days.
14.3 If we cannot settle it, the courts of Nakorn Sri Thammarat, Thailand, will decide it.
14.4 If mandatory laws where you live protect you and cannot be changed by agreement, nothing here takes those rights away.
15. General
15.1 These Terms, the Privacy Policy and the Refund Policy are the whole agreement between us about the Services.
15.2 If a part of these Terms is found to be unenforceable, the rest stays in force.
15.3 If we do not enforce a right straight away, we have not given it up.
15.4 You may not transfer your rights under these Terms without our written consent. We may transfer ours as part of a sale or reorganisation of our business, if your data stays protected as the Privacy Policy describes.
15.5 We may send notices to the email address on your account. You can send notices to us at hello@xaglobal.stream.
16. Contact
Questions about these Terms: hello@xaglobal.stream.
XAGlobal, registered in Thailand, 108/1 Moo. 2, Umphur Chawang, Thambon NaGaCha, Nakorn Sri Thammarat, Thailand, 80150.